Do you deliver noteworthy customer service?

Is your customer service department worthy of your brand? Improving CSR success can reduce rep turnover by an average of 25%!

What about the rest of your team? Are your billing, logistics, front desk, tech support, and customer service reps polite and positive? Professional? Helpful? Empathetic? Are they an asset to your organization? Make your service a featured advantage of doing business with your brand.

Give your service a boost
  • Retaining current customers is 6 to 7 times less costly than acquiring new ones.

    (Harvard Business Review)
  • Increasing customer retention rates by just 5% can increase profit from 25% to 95%.

    (Bain & Company)
  • Only 1 in 26 unhappy customers will complain. The rest just take their business elsewhere.

    (Super Office)
  • 40% of consumers said they started buying from a competitor because they heard about their reputation for excellent customer service.

  • 78% of customers have backed out of a purchase due to a poor customer experience.

  • 70% of consumers say that technology has made it easier than ever to switch brands and suppliers.

  • 33% of Americans say that it only takes a single instance of poor service for them to consider switching companies.

    (American Express)
  • 86% of buyers are willing to pay more for a great customer experience.

    (Super Office)
  • 70% of American consumers say that they have spent more money to shop with a business that delivers great service.

    (American Express)